A little clarity,
before you begin.
Find an answer, get back to your deal.
Getting started
Who is BrandRelay for?
Video creators, podcasters, newsletter writers, livestreamers, bloggers and anyone managing sponsorships or collaborations. You do not need an Instagram account to use the workspace.
Do I need to connect my email or social accounts?
No. Add a deal manually, paste a collaboration message or read a screenshot or PDF on your device. Connect Gmail if you want BrandRelay to discover relevant conversations. Connected actions require the appropriate plan and permissions.
What happens to newsletters and competitions?
They stay in Inbox → Filtered mail instead of competing with personal offers. Screening can make mistakes, so check filtered mail and your original mailbox if an expected offer is missing.
Deals, conversations and payments
We agreed on a call or in a DM. How do I update the deal?
Open the deal and record a conversation update. Choose the channel, date and notes; explicitly confirm an agreed fee if the price changed. A note alone does not accept an offer, sign a contract or mark work delivered.
Can I invoice before finishing every earlier step?
You can continue from the stage you are actually at. Record the agreed fee before creating an invoice, including when it was agreed on a call. BrandRelay does not invent a missing signature or change an existing invoice when you later update a fee.
Does receiving the money automatically close a deal?
Record the cash received and any TDS separately. The invoice balance updates automatically, including partial payments, and a fully settled invoice is marked paid. A paid invoice does not automatically complete the collaboration: an advance can arrive before the work is done. When delivery is finished, open Ready to close this deal? in the deal Overview. BrandRelay checks recorded work and payments, then asks you to confirm all agreed work is done. Completing the deal locks those work and payment records.
Can BrandRelay prove an invoice or sponsor is genuine?
No. It can flag common warning signs and incorrect totals. Confirm the legal entity, sender and bank beneficiary independently through an official source and a trusted contact. A recorded payment is not a bank-verified transaction.
Messages and documents
What does the Instagram connection do?
Where enabled and approved by Meta, it brings supported messages from a connected professional Instagram account into the deal workflow and supports approved replies. It does not access every personal Instagram inbox. You can always paste a DM or read a screenshot instead.
How do I bring a WhatsApp collaboration into BrandRelay?
Copy the relevant message into Add deal, or use Read a screenshot or PDF. A linked BrandRelay bot can handle supported instructions you send to it; it cannot read your other WhatsApp conversations. Remove unrelated personal information before saving.
Can the WhatsApp bot send an email for me?
On a plan with WhatsApp access, link your number and a supported Gmail inbox. Prepare a reply and review its recipient and text before explicitly approving the send. The email goes through your connected Gmail account. Some actions open the website for a fuller review, and availability depends on provider setup and current permissions.
Can I upload contracts, screenshots and invoices?
Yes. The local reader accepts supported screenshots and PDFs and lets you review recognised text before using it. Original files use the separate private upload flow. Uploaded files stay quarantined until required processing succeeds, so a file may remain unavailable if scanning is not configured.
Does document reading use paid AI?
The local reader first extracts embedded PDF text and uses on-device OCR for scanned content. It does not call a paid AI service. English OCR works best with clear printed text; small print, handwriting and other languages need careful review. File size, page and time limits protect your device. Optional advanced analysis is a separate action.
Plans, privacy and support
What is included in the 14-day free trial?
One trial of Inbox, the ₹499/month plan, with its trial allowances. Manager at ₹999/month and Pro at ₹1,999/month are paid upgrades. The trial starts when your workspace is created and ends automatically after 14 days. No card or automatic charge is required. Existing trials retain their original end date.
What happens when my trial or subscription ends?
Paid operations are locked until you have an active plan. You can still view available saved records, export your data, disconnect accounts, sign out or request deletion. Creating another workspace does not restart the trial. Paid checkout is not open yet; email support about upgrade availability.
Does BrandRelay store my emails or sensitive information?
It stores relevant messages, drafts and deal records needed for your workspace, including contracts, invoices and any private files you upload. It omits unrelated email bodies during import and does not sell your personal data. The local document reader does not upload a file merely because you select it. Read the Privacy Policy for the distinction between local reading and saving records.
How do I sign out, export or delete my account?
Use Sign out in the workspace sidebar. Settings contains export, provider disconnection and account deletion. Disconnecting an inbox stops future access but does not automatically erase records already saved. Contact admin@brandrelay.co.in if you need help.
How can I get support?
Email admin@brandrelay.co.in with the affected feature and a short description. Never send passwords, OTPs, API keys or bank login details. Share only the information needed to investigate your request.
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