brandrelayOperator and contact
BrandRelay is independently operated by an individual. Contact admin@brandrelay.co.in for support, complaints and legal requests. These Terms of Service also constitute our Terms and Conditions. Last updated 9 September 2026.
Eligibility and your account
You must be at least 18 and able to enter a binding agreement. Use accounts and creator data you are authorised to manage. Keep access secure, maintain accurate information and notify us of suspected unauthorised use. Workspace owners are responsible for assigning access appropriately.
What the service does
BrandRelay helps organise sponsorship communications, deals, drafts, contracts, campaign records and payments. Availability depends on the plan and connected providers. It is not a talent agency, law firm, accountant, payment escrow or electronic-signature provider. It does not guarantee sponsorship income, collection or the authenticity of a company or invoice.
Approvals and automation
Review recipients, facts, amounts, tax treatment, deadlines and rights before approving an action. Automation is optional and follows the rules you enable. You can revoke consent in Settings. Revocation cannot retract a message already sent. BrandRelay does not sign contracts on your behalf; use your chosen signing process and retain the signed agreement.
Your content
You retain rights in your content. You give us permission to process it only as needed to deliver, secure and support the features you choose. Share only messages and documents you are authorised to use. Review extracted text, drafts and calculations before relying on them: OCR and automated analysis can miss characters, context or material terms. A recorded call note reflects the information you provide and is not independent proof that another party agreed.
Acceptable use
Do not use the service for fraud, impersonation, spam, harassment, unlawful surveillance, malicious files, rights infringement or bypassing account, usage or security limits. Do not resell access to our provider credentials. We may restrict activity that threatens users or the service and will provide an explanation where lawful and practical.
Trial and access to paid features
New eligible accounts receive one 14-day trial of Inbox, subject to trial allowances. The trial starts when the workspace is created and ends automatically; deleting or recreating a workspace does not create a new entitlement. Manager and Pro features require the corresponding active paid subscription. A trial does not authorise a payment. When access expires, paid operations stop, while available records can still be viewed, exported or deleted. Existing trials keep their originally assigned end date.
Prices, subscriptions and refunds
Prices are in INR and applicable tax is shown before payment. Paid checkout is not currently open. No payment is due unless you complete an enabled checkout that identifies the plan, billing period and total. Monthly usage allowances reset each calendar month and do not roll over, including on annual plans. We will disclose renewal, cancellation and refund terms before accepting a subscription. Contact support about billing errors or cancellation; statutory consumer rights remain available. Do not send card details, OTPs or bank credentials to support.
Invoices, receipts and completion
Invoice and payment records are bookkeeping tools, not bank verification, tax filing or escrow. Confirm agreed fees, tax treatment and beneficiary details independently. A payment is recorded from the information you provide. Settling an invoice does not prove that campaign deliverables or contractual obligations are complete. Use the recorded payment and delivery status together before closing a collaboration.
Availability and third parties
Integrations are subject to provider terms, permissions, review, outages and usage limits. We may change or discontinue features with reasonable notice for material changes where practical. Back up important contracts and records. No uninterrupted or error-free availability is promised.
Ending use and data
You may disconnect services, export available records and request deletion in Settings or by email. A workspace owner may need to transfer ownership first. Access may be suspended for serious misuse or security incidents. Deletion is subject to justified legal or security retention and the Privacy Policy.
Responsibility and disputes
Use professional advice where required for commercial, legal and tax decisions. Responsibility for losses is determined by applicable law; these terms do not exclude liability or rights that cannot lawfully be excluded. Contact admin@brandrelay.co.in first so we can try to resolve a concern. Applicable consumer remedies remain available.
Changes
Material updates will be communicated through the service or your account contact where practical. The updated date identifies the applicable version. If you disagree with a change, stop using the affected service and contact us about export or closure.
Contact us
For a question about your account, data or these policies, contact admin@brandrelay.co.in.
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